FAQs

Capital Markets Elite Group is a broker based in the Caribbean twin-island Republic of Trinidad and Tobago.

Yes, we are registered as a Broker-Dealer with both the Trinidad and Tobago Securities and Exchange Commission (TTSEC) and the Cayman Islands Monetary Authority (CIMA). The company is also a registered Foreign Financial Institution (FFI) with the IRS.

Capital Markets Elite Group is regulated by both the Trinidad and Tobago Securities and Exchange Commission (TTSEC) and the Cayman Islands Monetary Authority (CIMA).

Capital Markets Elite Group is FATCA compliant. In accordance with our legal and tax reporting requirements, Capital Markets Elite Group provides clients with the relevant W8/W9 forms on our website. We do not file taxes to the IRS on behalf of our clients. You may need to consult a Tax Agent on how to report any gains or losses on your trading account. In addition, you can reach out to the IRS directly to gather any additional information and forms via this link: https://www.irs.gov/forms-instructions.

Yes, we can provide an account summary statement upon request by sending an email request to clientservices@cmelitegroup.com

The reports available on your account management portal can be used as a statement of activity. Simply click on the report section to access them.

For the trading of Equities and ETF’s, 

• Pre-market trading hours are from 4.30 am to 9.30 am EST.
• Normal trading hours are from 9.30 am to 4:00 pm EST.
• Post-market hours trading extends from 4:00 pm to 7.30 pm EST.

Note that on Fridays-only, after hours trading may only extend from 4 pm to 5 pm EST depending on platform vendor.

Extended Hours Disclosures:

You should consider the following points before engaging in extended hours trading. "Extended hours trading" means trading outside of “regular trading hours.” “Regular trading hours” generally means the time between 9:30 a.m. and 4:00 p.m. Eastern Standard Time.

•   Risk of Lower Liquidity. Liquidity refers to the ability of market participants to buy and sell securities. Generally, the more orders that are available in a market, the greater the liquidity. Liquidity is important because with greater liquidity it is easier for investors to buy or sell securities, and as a result, investors are more likely to pay or receive a competitive price for securities purchased or sold. There may be lower liquidity in extended hours trading as compared to regular trading hours. As a result, your order may only be partially executed, or not at all.

•  Risk of Higher Volatility. Volatility refers to the changes in price that securities undergo when trading. Generally, the higher the volatility of a security, the greater its price swings. There may be greater volatility in extended hours trading than in regular trading hours. As a result, your order may only be partially executed, or not at all, or you may receive an inferior price when engaging in extended hours trading than you would during regular trading hours.

•  Risk of Changing Prices. The prices of securities traded in extended hours trading may not reflect the prices either at the end of regular trading hours, or upon the opening the next morning. As a result, you may receive an inferior price when engaging in extended hours trading than you would during regular trading hours.

•  Risk of Unlinked Markets. Depending on the extended hours trading system or the time of day, the prices displayed on a particular extended hours trading system may not reflect the prices in other concurrently operating extended hours trading systems dealing in the same securities. Accordingly, you may receive an inferior price in one extended hours trading system than you would in another extended hours trading system.

•  Risk of News Announcements. Normally, issuers make news announcements that may affect the price of their securities after regular trading hours. Similarly, important financial information is frequently announced outside of regular trading hours. In extended hours trading, these announcements may occur during trading, and if combined with lower liquidity and higher volatility, may cause an exaggerated and unsustainable effect on the price of a security.

•  Risk of Wider Spreads. The spread refers to the difference in price between what you can buy a security for and what you can sell it for. Lower liquidity and higher volatility in extended hours trading may result in wider than normal spreads for a particular security.

For media enquiries and requests, please contact media@cmelitegroup.com. For all other enquiries, please visit the Contact Us section of cmelitegroup.com 

Yes, Capital Markets Elite Group accepts non-Trinidad and Tobago persons, once it is not in violation of your jurisdiction’s regulations or international KYC regulations.

If you are a U.S. citizen or you are domiciled in the United States, you will be required to submit a certification to the effect that either (a) you not a U.S. Person (the definition of a U.S. Person is here) or (b) that you have not been solicited either directly or indirectly by Capital Markets Elite Group prior to signing up for an account. This is in compliance with SEC Rule 15a-6. Currently, we do not onboard US clients for our Forex products.

A Standard Account is designed for persons who wish to trade long-term. The Active Account is designed specifically for day-trading.

DAS Trader Pro and Sterling Trader Pro are designed for our Active Account Type which facilitates active day trading.

Yes, we provide Corporate Accounts. Please provide us with the following details and one of our consultants will reach out to you within 24 hours:

• Your full name, company name, country, email address and phone number

To open an account with Capital Markets Elite Group, you have to submit the following:

• 1 valid form of government-issued photo identification bearing the holder's signature.
• 1 document indicating proof of address
• Additional information and/or documents may be requested as part of our customer due diligence.

View our individual account opening guide here: individual-application-checklist.pdf (cmelitegroup.com).

You will not see your country listed if we do not onboard clients who reside there. We’re sorry if your country is not listed, but this will be due to jurisdictional and international regulation. Please check again in the future if your country has been added, or sign up via email for news about our launches.

• Driver’s License
• Passport
• National photo identification card
• State identification card

Your most recent utility bill, credit card statement, bank statement, government-issued letter or mortgage statement, not more than three (3) months old, OR signed and dated lease agreement (unexpired).

Application processing generally takes 1-2 business days providing all the documents submitted meet Capital Markets Elite Group’s KYC, AML and FATCA requirements. Please look out for emails from us and respond to them as quickly as you can. Missing details or information from you can cause delays in opening your account.

We no longer accept discount or promo codes. Our commission rate is $2.95 per ticket.

You can scan and email the relevant documents to newaccounts@cmelitegroup.com. Please include your full name in the email subject.

A fully functional simulator (demo) account is included with your subscription to the live trading platform.

On the level II montage the simulator/demo account begins with “TRCME” and the live account will begin with “CME”.

Your username, one-time password and all other relevant account details will be provided in your account approval confirmation notification which will be sent via email. Make sure to retain this email for future reference.

Your account activation email notification contains the link to download the platform along with important account details.

Yes, Active Accounts are enabled with level 2 market data feeds. The cost for this is included in your monthly subscription.

Yes, we offer demo trading accounts. You can access a free demo of the platform via our website. Once the demo has been issued, you will receive an email with the relevant details.

The Sterling demo is valid for 7 days.

The DAS demo is valid for 14 days.

Please check your junk and spam folders, in case the email was redirected there. If it’s not in your junk or spam folder then please resubmit your request and make sure your email address is spelled correctly.

To reset the password, you may have to reach out to DAS directly as we are unable to reset it on our end.

We can certainly help with that. Please provide me with your userID and I’ll have the password reset done for you. You will receive an email with a new password shortly.

You may set up an international wire transfer or use the registered payment service provider to fund your account. Instructions on how to fund your account can be found in your Secure Client Portal.

You may make deposits as frequently and in any amount that suits your financial needs*

*All wire transfers, whether incoming or outgoing, are subject to a review process. This review is essential to fulfill our obligations under AML regulations and to safeguard the financial interests of our clients.

International wires can take 3-5 business days to arrive. This does not include bank holidays, public holidays, or delays in processing at the sending or receiving bank. Upon receipt, your funds will be processed and deposited into your account. We will send you an email notification of the deposit and activation of your account.

Fees can vary depending on the method you choose to fund your account. To be safe, we advise clients to include the relevant transfer fees along with their deposit. Please note that a minimum balance of 500USD is required to enable you to trade.

Please see an example of the relevant fees below:

We only accept wires that come directly from your personal account. We do not accept third-party or credit card payments.

If you are transferring payments from another currency, please convert the currency to US Dollars, GBP or EURO when initiating the international wire transfer. Transferring payments in other currencies may result in a reduction of funds due to currency conversion fees.

Your money goes directly into your trading account that we at Capital Markets Elite Group Limited hold for you, with your account number. While wire transfers can go directly from your bank to ours, in some instances banks will use an intermediary bank. Please confirm with your bank what is required before initiating a wire transfer.

Capital Markets Elite Group does not charge any handling fees for incoming wire transfers. However, bank charges may be deducted by the correspondent, intermediary and beneficiary banks involved in routing the funds to us.

For outgoing wire transfers, Capital Markets Elite Group charges a 60USD processing fee for all withdrawals from your account.

We want to ensure the security and convenience of your trading experience. To maintain the financial integrity of your account and adhere to our standard operational procedures, we have established withdrawal limits. These limits are as follows:

1. Maximum Withdrawal per Day: You may withdraw up to $10,000 USD in cash per day. This limit is designed to provide a level of security for your funds while ensuring your daily financial needs are met.
   
   
2. Maximum Withdrawal in 5 Business Days: you may withdraw a total of up to $50,000 USD over the course of 5 consecutive business days. This extended limit allows for larger withdrawals while maintaining account security.
   
   
3. Maximum Withdrawal in 20 Business Days: You may withdraw a total of up to $200,000 USD over a rolling 20-business-day period. This limit accommodates more significant financial requirements, such as special occasions or larger transactions.

These withdrawal limits are in place to protect your account from unauthorized access and ensure that your funds are available when you need them. Please note that the 20-business-day limit may not refer to a calendar month but rather refers to the last 20 business days prior to your withdrawal.

We recommend planning your withdrawals accordingly, so you may meet your financial needs while staying within these established limits. Should you require assistance or have any questions regarding these limits or any other of our services, please do not hesitate to contact our customer support team.

Please send a copy of your wire transfer confirmation or receipt to us at
clientservices@cmelitegroup.com.

It’s ok, it happens to the best of us. This might cause your wire to be delayed or even rejected. You can call us on +1 (829) 956-5161/+ 1 (829) 956-5164 or email us your details to clientservices@cmelitegroup.com.

You are free to withdraw funds from your account after the two (2) business day settlement period for trades and deposits.

You have 30 days after receiving the account approval email to fund your account. If your account is not funded before the end of the 30 days, it will be closed.

You can send funds from any financial institution or service that can facilitate international wire transfers in USD, GBP or EURO.
We strongly recommend you reach out to your financial institution directly and verify that they will be able to facilitate this transaction.

All prices/fees displayed on this website are in US Dollars.

The Active Account is subscription-based. It includes a monthly subscription charge of $225 for platform access and market data, depending on the platform selected. These charges are not pro-rated. View our Compare Platforms page for more details.

Sterling clients: Platform and market data fees of $250 will be billed to your account once activated and deducted on the last day of the calendar month. Account activations occur on the 25th of each month.

DAS clients: Platform and market data fees are charged by the provider as soon as the platform is activated, your account will be billed the full platform fee from your activation date and will be deducted on the last day of the calendar month. These fees are not pro-rated and cannot be waived.

Unfortunately, the monthly subscription fee cannot be pro-rated unless you are using Sterling and are activating it after the 25^th of a month. Once your account has been activated with DAS, you will be charged the full fee of $225/month.

If your monthly commissions are over $650 on the DAS Trader Pro platform and over $499 on the Sterling Trader Pro platform, you will receive a rebate of the software fee. You will however be required to pay the applicable market data fees. Please visit Other Trading Fees | Capital Markets Elite Group (cmelitegroup.com) page for more information.

To qualify for a rebate, you must generate more than $499 in commissions on the Sterling platform within a calendar month.

The platform fee rebate is applied on the first 3-5 business days of the following month and is only applied to accounts that have generated more than $650 on DAS Trader Pro or $499 on Sterling Trader Pro.

For every 30 days that your Active Account remains inactive, there is an Inactivity Fee of $17.

Effective January 6^th 2023, our commission fee of $2.95 is charged per execution and subject to a maximum charge of $12.99 if multiple executions are utilized to fill a single order.

The following interest rates are applied based on the market value of long positions at market close:

Active Accounts

• $0 to $100,000 - 7.5% APR
• $100,000.01 to $1,000,000 - 6.5% APR
• $1,000,000.01 to $3,000,000 - 5.0% APR
• $3,000,000.01 and above - 4.5% APR

Standard Accounts

• $0 to $100,000 - 9.5% APR
• $100,000.01 to $1,000,000 - 8.5% APR
• $1,000,000.01 to $3,000,000 – 7.5% APR
• $3,000,000.01 and above – 7.25% APR

A negative balance is treated as a debt to the company, accounts with negative balances are charged a daily interest rate in accordance the prevailing market lending rate unless otherwise stated.

Yes, accounts that fail to remain compliant with Capital Markets Elite Group’s Margin Policies will be liquidated and incur a $25 margin call fee.

The monthly subscription fee will be deducted on the last calendar day of the month, the rebate of the platform fee will be applied within the first 3-5 business days of the following month.

On the DAS platform, the rebate is for software access only, you are still required to pay for market data. The monthly subscription fee is $125 ($90 software access and $35 market data).

On the DAS platform, the rebate is for software access only, you are still required to pay for market data. The monthly subscription fee is $225 ($190 software access and $35 market data).

On the Sterling platform, the rebate is for software access only, you are still required to pay for market data. The monthly subscription fee is $250 ($224 software access and $26 market data).

Currently, our commission structure is a flat rate of $2.95 per ticket.

The following interest rates are applied based on the market value of long positions at market close:

• Active Accounts
  • $0 to $100,000 - 7.5% APR
  • $100,000.01 to $1,000,000 - 6.5% APR
  • $1,000,000.01 to $3,000,000 - 5.0% APR
  • $3,000,000.01 and above - 4.5% APR
• Standard Accounts
  • $0 to $100,000 - 9.5% APR
  • $100,000.01 to $1,000,000 - 8.5% APR
  • $1,000,000.01 to $3,000,000 – 7.5% APR
  • $3,000,000.01 and above – 7.25% APR

A negative balance is treated as a debt to the company.  Accounts with negative balances are charged a daily interest rate in accordance with prevailing market lending rates unless otherwise stated.

Yes, your leverage will be removed. You will be able to do cash-only trades.

When logging in to the account Management Platform, you must use the password that was sent to you in the Account Approval email. If you do not know what this password is, you can use the "Forgot my Password" link to reset the password for this platform.

In the report section of the account management portal, you can run various trade performance reports.

You can view your balances and deposits in the Report section of the Account Management Portal- in the Adjustment Report. This report shows all cash movements within your account.

The reports available in the Report section of the Account Management Portal can be used as a statement of activity. Clients can also request official statements by sending an email request to clientservices@cmelitegroup.com.

You can request to have your account suspended. Suspended accounts do not have access to the platform and do not incur software and market data fees. Please note that inactivity fees will still apply. Please submit a request via email for account suspension to clientservices@cmelitegroup.com.

Password resets must be security verified. Please contact us via any of the numbers below, from Monday to Friday between 7 am – 11 pm AST to request a password reset.

• International: + 1 (829) 956-5161
• International: + 1 (829) 956-5164
• Trinidad and Tobago: (868) 610-2634

A margin warning is a warning sent by your broker when a trader exceeds their overnight buying power.

If you receive a margin warning for your Active Account, you will need to rectify this by closing out some of your open positions before 3:30 PM EST. Failure to do this will result in your positions being liquidated to bring your account back within margin limits.

If you receive a margin warning for your Standard Account, you will need to rectify this by closing out some of your open positions or depositing funds within three (3) business days. Failure to do this will result in your positions being liquidated to bring your account back within margin limits.

For urgent trade requests, you can email technicalsupport@cmelitegroup.com.

If you require a broker-assisted trade, please provide your account number and clear instructions with specific trade execution details, since this incurs a cost of $25. Our Trade Desk can also be reached directly at International: (829) 956-5161/4

Capital Markets Elite Group does not share in clients' profits or losses that maybe due to the software provided by third-party suppliers. Please view our disclaimers in the Forms & Docs for more information.

Unfortunately, you cannot.

If you receive a margin warning for your Active Account, you will need to rectify this by closing out some of your open positions before 3.50 PM EST. Failure to do this will result in your positions being liquidated to bring your account back within margin limits.

For urgent trade requests, you can email technicalsupport@cmelitegroup.com.

If you require a broker-assisted trade, please provide your account number and clear instructions with specific trade execution details, since this incurs a cost of $25 per trade. Our trade desk can also be reached directly at: + 1 (829) 956-5161/+ 1 (829) 956-5164.

Capital Markets Elite Group does not share in clients' profits or losses that may be due to the software provided by third-party suppliers. Please view our disclaimers in the Forms & Docs   or more information.

Yes, you can trade with your savings. Please note, trading may not be suitable for all investors and your capital is at risk. We suggest that you take time to understand the risks involved and seek independent advice if appropriate. You also need to confirm that your savings account can support international wire transfers to Trinidad and Tobago in USD. Some banks may only allow you to initiate international wire transfers from current/checking account types, so you may have to transfer funds into a different account first. Please check directly with your financial institution first.

Available leverage is based on the account balance at the start of the trading day:

- For Active Accounts:

• Intraday
  • $500 or less - 1:1
  • $500 and over - 6:1

• Overnight
  • $500 or less – 1:1
  • Over $500 – up to 2:1

- For Standard Accounts

• Intraday
  • $2,499 or less – 1:1
  • $2,500 and over – 4:1

• Overnight
  • $2,499 or less – 1:1
  • $2,500 and over – up to 2:1

Initial margin requirement refers the amount of equity required for use of margin. The initial margin varies based on the price of the stock. A detailed schedule can be found in the Margin Policy section.

Yes, pre-market trading begins at 7:30 am EST and post-market trading ends at 5:30 pm EST

Level 2 market data stream comes standard with the Active Account and is included in the monthly subscription cost.

You may need to review our margin policy as stocks with value less than $5 have different margin requirements. You may view our Margin Policy here.

For an Active Account, your account equity may have hit a Total Loss risk restriction or may have fallen below the minimum required for trading. When this occurs, the platform will auto-liquidate your positions and close your account. Accounts must maintain a minimum balance of $350 to meet monthly subscriptions, hold positions, and maintain trading permissions.

For a Standard Account, you may have failed to fulfill a margin call. When this occurs, the platform will auto-liquidate your positions.

Opening an options account is simple. You just need to submit an application for approval on the Capital Markets Elite Group onboarding portal by filling out the relevant information and providing the required account opening documents.

We can get the accounts open relativity quickly. We wouldn’t expect your new account to take longer than a few business days to open.

Existing clients may apply for an Options account via our online form.

Each account needs compliance and risk approval to trade a specific asset class. Standard, Active and Enhanced accounts can apply for equities trading, options trading or both. Once you are approved by Capital Markets Elite Group, you will be allowed to execute trades in your respective asset classes.

When you are going through the new account process, make sure you click on “Open an Options Account”, tell us about your experience in options trading and tell us the type of options strategies that you’d like to employ. This is all in compliance with the Capital Markets Elite Group’s Know Your Customer (KYC) polices and helps us to ensure that we understand your experience levels and risk tolerance to better service your account.

To open an options account, you need to have some trading experience, whether direct experience trading options or indirect experience trading equities. Trading options typically involves more risk than trading equities, so they may not be suitable for those with a lower risk tolerance.

An equity option is a financial instrument and derivative based on the underlying value of the stock. It gives the buyer the right but not the obligation to buy (call) or sell (put) a predetermined quantity (100 share increments) of an underlying security for a specific period of time at a pre-established price.

A strike price is the price at which a put or call option can be exercised.

Option premium is the price an option buyer pays for having the right to buy (call option) or right to sell (put option) the underlying stock at a specified price (strike price). An options seller would receive the premium by being on the other side of the trade.

Options time decay is the reduction in the value of an option as the time to the expiration date approaches. Its time value is how much time plays into the premium for the contract. The countdown for time decay begins as soon as the option is initially purchased and continues until expiration.

The expiration date of an option contract is the last day that an options or futures contract is valid. Expiration day for equity and index options is always the third Friday of the expiration month. Monthly options expire on the third Friday of the expiration month. Options trading near its expiration date can be more volatile as the options price approaches zero.

For long calls (a bullish trade), the maximum risk is limited to the initial premium paid, while the maximum reward is theoretically unlimited as the stock price could rise to infinity. Profit would be made when the stock price rises above the strike price, minus the premium paid.

For long puts (a bearish trade), the maximum risk is also limited to the initial premium paid, while the maximum profit would be made if/when the stock drops to zero before the contract's expiration. Profit would be made when the stock price falls below the strike price, minus the premium paid.

Currently, Capital Market Elite Group does not offer uncovered (naked) calls trading. Uncovered calls involve extremely high risk. For example, if you write a naked call, your maximum profit is the amount of premium you sold and the maximum loss is unlimited, as the price could theoretically rise to infinity.

Capital Market Elite Group allows opening position(s) in same-day-expiring options up to 2 PM EST., 2 Hours before market close. Un-executed opening-position same-day-expiring options orders will be automatically canceled at 3 PM EST., 1 Hour before market close.

To exercise your option contract(s), simply send an email to technicalsupport@cmelitegroup.com, detailing the below:

Your full name, and Capital Market Elite Group Limited account number
The number of contracts you would like to exercise
The underlying symbol, expiration, and strike price
Please note that exercise-requests can be submitted until 3:30 PM EST. on the trading day prior to the last trading day of the option contract.

To request a do-not-exercise for your long-option-contract(s), simply send an email to technicalsupport@cmelitegroup.com, detailing the below:

Your full name, and Capital Market Elite Group Limited account number
The number of contracts you would like to do-not-exercise
The underlying symbol, expiration, and strike price
Please note that do-not-exercise-requests can be submitted until 3:30 PM EST. on the last trading day of the option contract.

If the premium is $0.01 or above (in the money) on the last day of trading, and there is sufficient account equity, generally the option contract will be automatically exercised. If the premium is below $0.01 (out of the money), generally the option will expire (out of the money options short-positions could potentially still get assigned). Capital Market Elite Group reserves the right to close an option position that may be subject to exercise or assignment, depending upon account equity, buying power, and market conditions.

Options related to equities and indexes are quoted in increments of $0.05 for option series with a premium below $3, and $0.10 for all option series with a premium of $3 and above.

Prior to executing options trades, traders must read a copy of the Characteristics & Risks of Standardized Options, also known as the options disclosure document (ODD) and the Supplement.

It explains the characteristics and risks of exchange traded options.

https://www.theocc.com/about/publications/character-risks.jsp

Joint accounts are not available on CAP it ALL.

The timeframe for trade settlement is 2 days following the trade date.

YES, the removal of margin or cash-only accounts are possible. A request will have to be made to facilitate this option

CAP it ALL is currently available on the web, desktop and mobile platforms.

CAP it ALL is enabled with level 1 market data.

Yes, demo accounts are available. Please submit your request for a demo account via the "Try Free Demo" button on the CAP it ALL page.

Please contact Client Services at clientservices@cmelitegroup.com

DAS Trader Pro DAS is intended for use in a Windows environment. The use of the platform on a Mac OS is at the user’s own risk. Support is provided on platform usage. We do not provide support on Windows or Mac general usage.

Please send an email to clientservices@cmelitegroup.com with the details of the risk controls you would like applied to your account. Please note that Capital Markets Elite Group accepts no responsibility in the use of platform risk controls, traders do so at their own risk.

The risk controls available for your account are:

• Total loss - liquidates any position(s) you may have upon reaching a loss value made up of total realized and unrealized loss.
• Max loss - Disables you from making new opening trades after you have closed a position and you have reached or exceeded your set loss value. Based on realized loss only.

It means that the username you have entered does not exist. Please ensure you are entering the username provided in your account approval email with no typos. If you think you are entering the correct username, make sure you are connecting to the right server and version of the platform.

You would have received this error message because your account is currently deactivated. This may be due to the account not being funded or the equity balance falling below the minimum maintenance requirement. If you believe you are receiving this message in error, please contact the Client Services team for assistance.

Please ensure the password you are entering is correct. Note that this field is case sensitive and the passwords for the account management portal and the trading platform are not linked.

On the montage or level II window, there is a drop-down box to select your account. You can select and switch between both your live and simulator accounts via this drop-down. This selection may change as you browse through different symbols. Therefore, please ensure that a default account is set for your montage window in making your trades.

To check shortable stocks on the DAS platform, you can go to the "Trade" menu and select "Short List".

You can enter the stock symbol to search for stocks you want to short.

The montage window would also indicate a shortable stock by an “S” under the anchor icon. If there is no ETB symbol, this means stock is not easy to borrow/shortable. If a stock is not ETB, then it is Hard To Borrow (HTB). HTB stocks can be shorted by locating shares using the Locate Monitor feature

To check shortable stocks on Sterling, the ETB (Easy To Borrow) symbol on the Sterling Platform indicates if a stock is shortable. This can be found on the status bar at the bottom of the montage window. Please note that the account field must be populated for the symbol to show.

If there is no ETB symbol, this means stock is not easy to borrow/shortable. If a stock is not ETB, then it is Hard To Borrow (HTB). HTB stocks can be shorted by locating shares using the Locate Monitor feature.

“Cannot connect to Order Server” is usually an internet issue. Please ensure that you have a stable internet connection. The platform will continue to try to reconnect until a connection is secured. There are 2 ISPs that clients can use to connect to the platform. Below you will find steps to switch ISPs to connect.

If you have changed the order of the network and still have network issues and an outage has not been reported, then it means the issue is your internet connection and beyond our platform providers. Please note that it is important for you to maintain both networks in your settings at all times for redundancy.

Steps:

#1. Click ‘Setup’ then ‘Network’.

#2. Select another ISP that can connect to us.

#3. Click on ‘Move Up’.

#4. Click ‘Commit’.

The DAS Trader Pro platform uses the mobile app iDAS (in the Android or iOS store) for mobile access. You can use the Firm details below to gain access.

Firm ID: ETFA

Order IP: etfa.dastrader.net or etfa.dastrader.org

Order Port: 5016

First-time users are required to log in to the DAS platform on a desktop first, as it prompts you to change your password. After changing your password, you can access the mobile platform.

Once the installation is complete, you can launch Sterling Trader Pro by right-clicking on the Sterling Trader Pro icon. The icon should be located on your desktop. Make sure to select “Run as Administrator.”

This message means your account is currently deactivated. This may be due to the account not being funded or the equity balance falling below the minimum maintenance requirement. If you believe you are receiving this message in error, please contact our Client Services team for assistance.

This message means that your account equity is too low and trading permissions have been suspended. You will only be allowed to close existing positions and cancel any pending order. Please note that accounts must maintain a minimum balance of $350 to meet monthly subscriptions and to maintain trading permissions.

Unfortunately, we cannot lower the minimum equity balance.

To open a CapitalMEG account to access our DAS Trader Pro platform and a Trade Ideas package, please click on the Start Trading link on our website.

You are required to complete the Account Closure form to withdraw any remaining funds before closing the account. You can initiate this request by sending an email to clientservices@cmelitegroup.com.

You can request this by contacting our Client Services Team at clientservices@cmelitegroup.com.

If closure of the account happened within six months of it being opened, you can submit your request to the Client Services team. You will be advised by email when the account is reopened. You can then proceed to fund the account.

If the closure of the account occurred more than six months after opening, you will be required to resubmit an account application.

If your account falls below the minimum balance of $350, your account will be disabled from live trading. Once disabled, you will be notified, and you are required to request the suspension of your monthly subscription fees for the software and market data package on the account. Should you fail to make this request you will be liable to pay the monthly subscription fees.